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Since 2012, RWAMREC with financial support of the Norwegian People’s Aid(NPA) has been implementing a project which aims at ending Domestic Violence in Rulindo district. This project uses different approaches to achieve this goal including community score card, IMBONI approach, CSO forum for advocacy, men’s dialogue, GBV mobile clinic and strengthening anti GBV community structures. All these approaches help to create space between leaders and/or service providers and citizens. These approaches help to engage citizens to participate in all programmes, hold leaders accountable and promote good governance and democracy for sustainability of EDV intervention.


GBV Mobile clinic idea came after having observed that citizens struggle to arrive at upper levels to have GBV issues resolved because they were not handled by service providers and local leaders. For this raison citizens did not report GBV cases because they could not access proper service provider or because of long distance and this requires means for transport coupled with other risks.
GBV mobile clinic came as the solution for those individual GBV cases that are not handled by local leaders and sometimes some local leaders may be part of the issue. RWAMREC decided to think how citizens can get all those service providers near the communities and respond, refer, give orientation or provide any other support to victims. The space between citizens and service providers was also an opportunity for citizens to express their issues.

Meaning of GBV Mobile clinic

GBV mobile clinic is an innovative way of raising citizens’ participation and accountability of local leaders through creation of space. Citizens meet local leaders and raise up their concerns linked to GBV, and local leaders respond/give feedback, refers or provide support to victims. The GBV mobile clinic involves all service providers, linked to GBV issues, and all are present in the community meeting. GBV mobile clinic completes community score card, because it deals with individual issues while Community Score card deals with general community issues. GBV mobile clinic becomes a strategy for engaging citizens, and leaders become accountable; hence, transformational governance and democracy are achieved.

Preparation of GBV Mobile Clinic

- Step 1: Raising awareness of citizens- (Inform citizens of their rights, participation and the impact of their voice, ideas, spaces for ideas, current service for them).
- Step 2: Inform leaders (dialogue with opinion leaders on accountability and the role of citizen’s participation in all life of the district-imihigo, plans, budgets etc.) and break down- the fear of engaging citizens in what the district does for citizens.
- Step 3: Preparatory meeting with leaders (all services), from district to village level (venue, date, availability of leaders and service providers to respond the issues). It also consists of Inviting or inform citizens the venue and date of the events.
During the preparatory meeting, community prepare songs, dances, poems and testimonies in order to maintain citizens be focused on the event. This does not take long time during the event because much time is given to citizens’ space for asking question or giving ideas and leaders provide feedback at the same time. Here the media can be involved.
During proration, the service providers also get invited and are informed of their role in the event; this means that they do not have to be passive observers, responding to raised issues. The invitations of both citizens and service providers are done by local leaders themselves.
- Step 4: GBV Mobile clinic (event). The event happens as it is planned. Most of time the event happens in the afternoon, during cell assembly or another created space in order to avoid that citizens always spend their time in the meetings.

Note: Issue not answered can be referred to upper level or other specialized institutions/service providers.
Confidentiality: Questions can be asked in public but also in privacy (phone call, SMS or individual)
During the event, the facilitator informs the citizens about confidentiality for some questions that need privacy. Those questions can be asked individually not in the public or get an appointment.
- Step 5: Follow up for collected cases. –technical meeting with leaders to re-evaluate the progress. This step consists of ensuring that the commitments made by leaders are implemented, cases received get support especially the ones who get appointment, or referred for further support.

Leaders most involved in GBV mobile clinic

GBV mobile clinic means that all services are available to citizens at that time so all GBV related issues get answered by people specialized in that domain, for example legal, health, investigation, counselling, etc.
The following are people whom at least must be present in the event:
- Executive committee of the district (Mayor, Vice Mayors)
- Gender Officer
- Rwanda national police (gender desk)
- Isange One Stop Centre (Hospital)
- Local leaders (ES of sector, ES of cells, Chief of villages)
- NGO, CBOs, Religious working on GBV
- Other special body concerned at district level
The above bodies should be present in order to ensure that all questions will be answered by the right person.

Case of GBV mobile clinic

On 1st October 2019, RWAMREC conducted a GBV mobile clinic in Bushoki sector, Rulindo district. This event was attended by many citizens and local leaders. The event was covered by ISHINGIRO Community radio and it was live. The Secretary general of Novergian people’s Aid, its deputy SG and the Country director of NPA had also visited the RWAMREC GBV mobile clinic.
During this event, the leaders from Nyaruguru district and staff of COPORWA came to learn how the GBV clinic works so that they replicate it in their district.

The attendance was very high. Around 3,000 people attended the event. Both women, boys’ girls and men were present.
GBV Mobile clinic is different from other meetings; the community members have prepared songs and dances in order to entertain the citizens, so they do not become bored.

Raised issues

It was received 17 individual issues; 15 were GBV related and one was about land title (mutation from seller to the buyer) and another of a person with disability who did not get support provided to her.
Most GBV issues received get answers and orientation on how sustainable solution will be found. The case of Land mutation was received because it involved a local leader, we took it as urgent event if it was not GBV case.

This couple was leaving in conflict but after discussion and get advices from community members they decided to stop violence and promised the public that they will not cause insecurity in the village.


The GBV Mobile clinic was well organized and the citizens showed that it is really a need and a necessity for them. This is showed by the fact citizens waited until 6:00 pm to close the event.